An issue log template is a document that outlines the process of how to handle any problems or issues with products, services, and/or customer service. This document can be used in various situations such as when a customer has an issue with their purchase, you need to track product defects for warranty purposes, or if there are concerns about your company's product line. The main purpose of this document is to make sure that every problem is handled in a consistent manner so that customers know what they should expect from your business.
The issue log is a document which aims at capturing and documenting any issues which were brought forward during the lifecycle of the project.
Issue Log Template is used for capturing the issues.
Format: MS Excel
Issue log structure consist of the following -
- Issue number
- The issue itself
- Priority of the issue (high, medium or low)
- Assigned to: the owner of the issue
- Status of the issue
- Resolution: how was the issue resolved (if at all)
- Date of resolution
How to use the Issue Log Template for Prince2 and Agile
Follow the below steps to start using the Issue Log Template for Prince2 and Agile.
This Template has the 2 tabs.
1. PRINCE2 Log
PRINCE2 Log tab:
This tab has the following sections.
- Project: mention the name of the project.
- Issue Log Owner Name: The Person who handles the issues.
- Issued Id: Serial number of the Issue raised.
- Issue Type: Select the type of issue from the drop-down list in the field. i.e., RFC-Request for change, OS-Off-Specification P-Problem/concern.
- Date Raised: On which date issue is raised.
- Raised by: Name of the person who raised the issue to resolve.
- Issue Report Author: Name of the person who should provide a solution/report for the raised issues.
- Description: Brief the issue.
- Priority: Select the priority of the issue from the drop-down list in the field i.e., High, or Low or Medium
- Severity: Select the severity of the issue from the drop-down list in the field. I.e. Major or Minor.
- Status: Select the status of the issue from the drop-down list in the field i.e. Not started or in process or Done or Cancelled
- Date last updated: last updated date of the issue.
- Closure date: Specify on which date issue is closed
Agile Log Tab:
This tab has the following sections.
- Project Details: Mention the name of the project, Sprint master name, name of the updated person, and on which date report is updated in the respective row.
- Number: Serial no of the issue.
- Issue: In detail explain the issue.
- Related Sprint: Specify the related Sprint for the issue. i.e. Sprint#1, Sprint#2, etc.…
- Assigned To: name of the assigned person who needs to resolve the issue.
- Feature affected: Mention Key points for feature affected.
- Sprint Due Date: specify the due date of the sprint.
- Status: Select the status of the issue from the drop-down list in the field i.e. Done or On Schedule, Behind Schedule, Cancelled.
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