Most things in life don’t function flawlessly in perpetuity, and the help desk’s purpose is to help fix any malfunction’s which may prevent an employee from performing their tasks. This extends to all functions of the workplace: hardware, furniture, A/C, software, etc. The help desk is staffed by professionals like help desk technician in various fields, and is there to provide assistance in all the functions stated above.
File Type: Word
Follow the below steps to start using the Help desk Ticket Template
This template has the following sections
Ticket Headline: Specify the Key point of the Issue to be resolved.
- In the General Information, table Specify the ticket No., Ticket initiator name, On which date the ticket is raised, On which date the ticket is last updated, and the email of the requester.
- In the status, table Mention the Priority of the issue raised, Status, type of the issue, and Name of the assignee who will handle this task.
- In the Additional Information Table specify the details of the office i.e. Department, Building, Floor, Cubicle, and telephone no. in the respective row.
Detailed Request: In detail specify the issue occurred.
Response: In this row Brief the Response from the assigned person with a date. And the solution to the issue raised.
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