Help Desk Ticket Tracker




Helpdesk Ticket Tracker Excel Template: Track Tickets in One Spreadsheet

Tracking SLAs are the biggest challenge for anyone managing a help desk. It is important that the manager is on top of SLAs, resource utilization, and queue management. This excel help desk manager makes it easy to create, delete, manage and track tickets.
One of the most important aspects of managing a helpdesk is tracking tickets. Unfortunately, this can be difficult when you have to track them in multiple different places. This spreadsheet template takes care of that problem for you! 

Format: MS Excel

Helpdesk Ticket Tracker Excel Template: Track Inquiries and Resolve Issues Easily.

If you are looking for an easy way to track issues and provide excellent customer service, then this template is for you! This Excel template will help your business track tickets on a daily basis. It includes fields that allow you to categorize the issue, as well as steps to take in order to resolve it.

Features -

  • The ticket has a ticket number, description, assignee, category, SLA, time received, SLA target, Ticket Age, Breached. 
  • Has a queue, reports, and config section for better control.
  • SLA target, Ticket Age and Breached are auto calculated.
  • Easy to use buttons for adding and deleting a ticket.
  • An SLA refresh button which sorts the tickets in order of priority.
  • Has a report section that shows the ticket status and reports for categories and agents.
  • Tickets that have breached SLAs are highlighted in red.

Few reasons why you should get our templates - 

  • Our ready-to-use templates are huge time savers.
  • A wide range of templates that are editable & customizable.
  • Free updates (2 new templates) are sent to your inbox every month.
  • Instant download to get you started in less than 2 minutes.
  • We have a dedicated support team for all your queries.

How to use Helpdesk Ticket Tracker

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