How to use the Help desk Ticket Template
Follow the below steps to start using the Helpdesk Ticket Template word
This template has the following sections
Requester Information: Mention the details of the Requester i.e. Name, Telephone, email, MI user in the respective row.
Request information: Specify the Type of issue in Request type, Priority of the Ticket, Submittted date of the issue, and a ticket number.
Original Request Information: Brief the Ticket issue in this row.
Ticket Correspondence: Specify the solution given to the issue raised with the date in detail.
Status: Select status of the ticket from the drop-down list in field i.e, Not started, in process, Closed
Closure Date: Specify on which date the ticket is closed.