In order to receive assistance, an employee is required to fill out a help desk ticket with all of the pertinent information. This ticket is then sent to the help desk, and is routed to one specific help desk professional or help desk technician who will be in charge of it until it is resolved.
File Type: Excel
Follow the below steps to start using IT Support Ticket Template.
This template has the following sections
- Requested by: Specify the requested person name who raised the ticket.
- Requested On: On which date ticket is raised.
- Email: Specify the email who requested to solve the issue.
- Telephone: Phone no. of the person who raised the ticket.
- It System: Select categories from the drop-down in the field as per your requirement. e.g.: office-app, SAP, Skype, etc...
- Assigned To: Specify the name of the person who needs to look into this issue.
- Assigned On: On which date task is assigned to resolve the issue.
- Status: Select the status of the ticket from the drop-down list i.e., Pending assigned, in process, Done, etc...
- Issue Headline: Specify the keyword of the Issue.
- Issue: Brief the Issue in this row.
- Proposed Solution: Brief the Solution for the issue with the budget.
- Proposed by: Name of the who proposed the solution for the issue.
- Approval status: Select status of the ticket from the drop-down list in the field i.e., approved or Declined.
- Approved On: Date on which you get the approval.
- Approved by: Name of the approved Person.
- Solution: Brief the Solution for the issue.
1. Is it safe to provide my credit card/payment information?
YES, our store is powered by Shopify which is one of the most trusted e-commerce platforms. Shopify is certified Level 1 PCI DSS compliant. All Shopify stores include an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
2. Will I get support if I have an issue or a query?
Definitely, yes, we have a dedicated support team who will happily assist. It can be an issue or any help with our templates. Our support policy is to address the customer query ASAP regardless of the product they purchase.
3. Is this a one time payment or monthly membership?
All our products are ONE TIME PAYMENT. We do not offer subscriptions so whatever you pay will be be one time.
4. How do I access my downloads?
After you checkout, you will be taken to a download page. You will also get a download link in your email.
5. What if the download link does not work?
Sometimes links can be blocked by a corporate firewall so please try using the link from a different network or from home. If you still cannot access drop an email to email@example.com and use our Contact Us Page.
6. Do you provide refunds?
We will REFUND the full amount in the following scenarios -
- Templates don't work as described, and we cannot fix your problem in a reasonable time.
- Templates are missing from your download and we cannot provide you the same templates shown on the site.
- You are not able to access the download. We will try to provide different mediums but if none of them work for you then we will refund your amount. Check our Refund Policy.
7. What are the different types of payments accepted?
We accept PayPal, Apple Pay, Google Pay, Master Card , Amex and VISA.
8. Do these templates work with Excel?
Yes, the templates are built using MS Office so will work on Excel.
9. Can the templates be customized or edited?
Yes, our templates can be edited and changed as you need. There are no restrictions.
10. Why do you have a logo on the documents?
The Techno-PM logo is only visible on the template images. We do not use logos on templates so you can customize the template as needed.
9. How will I get my FREE monthly updates?
We will send download links to your email in the first few days of the month. We will send it to the email provided when making the purchase.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.