ITIL Problem Management Process




Problem management is the process of identifying, documenting and resolving problems with information technology systems. It is a key part of IT service management, and is often used in conjunction with incident management. By using problem management processes, businesses can resolve issues before they cause major disruptions to business operations.

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Problem management is a critical process for any organization that wants to ensure the delivery of high-quality products and services. By identifying and resolving problems quickly, you can minimize their impact on customers, employees, and other stakeholders.

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  • It helps in identification of problem symptoms, the determination of probable causes, and the implementation of corrective action.
  • It provides a framework for planning, implementing, and monitoring changes, and ensures that everyone involved in the change process is aware of their role and responsibilities.

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